Kevin James - The IT Control Specialists

    Endpoint Management: The Future of IT Support

    Meet Bill

    49826490_sBill is the Managing Director of a successful car dealership. He started his business around fifteen years ago and now he drives a Mercedes Benz Supercar. Business is booming.

    Bill really doesn’t love IT, but recognises it’s pretty important. Seven years ago he spent a good amount of money on a server for the business. This would store all of his work files, have software to manage paperwork, legal stuff and HR. He needed emails too, and of course a way to keep all of his financial information secure.

    Meet Dave

    44816106_lBill employed Dave as his IT manager 9 years ago. When it comes to computers and stuff, Dave knows exactly what he is talking about.

    As IT Manager, Dave manages all of the purchasing, setting-up of new IT systems, administrating and fixing all IT assets and can even fix extra stuff like the air-conditioning, lighting and the backup generator. With Dave around, Bill knows his IT set-up is safe and his company is protected. Dave also manages licences for software the company needs and is at the end of the phone for users just in case anything goes wrong. He even seems to love his job!


    Two years on…

    IT StaffThe company has grown, and with more site’s in different locations, things have become more difficult. Dave’s job has become harder. More employees have also joined the company. Alot more. This has meant managing more PC’s, purchasing new hardware, phone-lines, setting up new networking, dealing with more software problems, equipment problems, internet problems and new password requests.

    Dave tells Bill he needs some help. Bill agrees, because he is a good boss.

    They decide to hire some support staff. Dave is happy to manage new workers, but they all need training and guidance. However, even with the extra help he quickly realises he is the only one who really understands details of the IT setup, so is the only one who can deal with big problems. This includes a number of urgent issues surrounding the server and network, which now deal with much more traffic than originally intended.


    Another year later…

    The support staff have changed things quite alot, but the old server needs replacing. Over the year’s bits were changed and replaced, patched together. The core technology is old, dusty and struggling.

    Dave imagines the road forwards. He envisages many late nights, early mornings and stressful days. Upgrading the current setup would mean painstakingly setting up and managing new hardware, reconfiguring email inboxes, networks, connections, access, security, compliance, data quality, cyber security, backups, CCTV, internet phone systems.

    Also, Dave is daunted by the prospect of convincing Bill to invest  quite large amount of money on the latest tools to properly setup and protect their websites and eCommerce revenues through an advanced firewall. His team would need to learn quickly, creating full fibre internet resilience, installing new powerful uninterruptable power supplies (UPS) and business continuity systems. To help them, he would have to set up real-time training and legal portals, ensuring they had all the qualifications, support and time to cope.

    The job would be complicated in other ways.  It would mean managing old devices on new networks, administering and even supporting huge software packages to be run from the new systems. New storage and dual real-time backups would then also be required.


    A Late Night Meeting

    Dave sat in a meeting with Bill. It was late, and both looked tired. Bill had just asked Dave, again, what he thought they should do. “Well if we want to support everyone and update our server at the same time, we need Endpoint Management to cut down travel time, preferably linked with the PBX systems – they are always going wrong.”

    Bill’s face looked confused. “Endpoint what?”

    Dave explained. “Endpoint Management means using a piece of software to administer every device on a network. It has alerts if anything goes wrong, like with internet, or software, or power. It also means we can connect to computers and fix things, most of the time, without having to go anywhere.”

    Bill!Dave tried to simplify things. “Basically, we can connect to a user’s PC or any device without actually being there. That means when something needs fixing, or someone needs help, we are ready. It would make backups easier too and cover us against theft – with the right set-up we can wipe machines remotely.”

    Bill thought he understood. “So your team will be able to fix things from anywhere?”

    Dave replied: “Well not all of the time, but if its software related, then usually yes.”

    “Okay, well… I trust you and I think we need it … so let’s do it.”


    Meet Reality

    When it comes to IT, businesses face core challenges. Basic requirements for their staff and customers, and individual needs based on a particular business model or industry. Similarly, many elements of business growth and expansion are the same, and many are not always comfortable. Dealing with common challenges within our customers businesses has given us the experience needed to deploy the right tools early enough to avoid business disturbance.

    Endpoint Management is a fantastically useful technology which has significant positive impact on business IT operations. Within business though, as things change, employee roles change also. People leave and are replaced. Sometimes there is money to invest, other times there are hard choices to make. In many cases, key choices from Senior Management can have powerful impact on the short term and even greater impact over the course of years.


    Securing the future of business

    With employees working within the protective bubble of high-impact internet firewalls, using end-to end AES encryption and with high-speed real-time backups, proper IT setups ensure total security. The major role of IT is now monitoring this setup to ensure protection and assisting users when things change.

    Endpoint Management offers full administrative control over IT systems from day 1. This means a manager can examine device logs, setup automation within a business network, and even directly connect to any machine instantly. This means everything runs as intended and users are back on track more quickly.

    Simple optimisation and automatic restarts mean faster, l42060579_longer-living machines, faster internet, and more resilient setups. More than that, leading Endpoint Management has built-in bug fixing. If any machine on the network encounters an error, the agent will be deployed in real-time to solve the problem, record the fix in case it happens again, and report what it has done. If it can’t solve the problem, it creates a detailed log, recording what has happened, who it has affected and all relevant contact details, all with the aim to let the users know the problem in under control.


    Using an external IT Support provider

    The last few years in UK business has seen thousands of businesses moving to work in partnerships with dedicated external support companies. These companies gain a professional IT team, working to monitor and administer IT systems, in conjunction with IT Managers, to ensure greater stability. This means that unlike Bill and Dave, IT Managers all over the UK are greatly unburdened from significant time and stress managing demands of a growing user base. Instead, they are able to focus on personal development, lead change management and plan for the future.

    At Kevin James, we regularly manage high demands for IT support. We do this by starting off with the right tools for the job. An integrated Endpoint Management system is just one of those tools. Utilising low resource background bug tracking and automatic real-time hotfixing for workstations, linked with remote phone connections and managed service delivery, this setup revolutionises what is capable from a support team.

    Talk to us right now. We can make make managing IT environments, software and users a piece of cake. Oh, and if its on one of our hyper powerful hosted Dell setups, you can walk around with your whole business in your pocket, with everything available, all the time. (Well 99.999% of the time anyway!).


    A Summary of Needs
    Who would pick a company like us?

    Today, businesses consider our services for one of three reasons:

    • They manage their own IT in-house and need extra expertise for a specific task or to assist in the management of a growing infrastructure.
    • A company has been working with an IT provider who has not met their SLA agreement, typically breaking the SLA multiple times or being unable to solve a specific challenge.
    • Following company growth, restructuring, new management or through a tendering application process, the choice has been made to reduce costs by outsourcing IT management needs to an external team.

    In real terms, these three reasons all have the same cause. The businesses involved need a dedicated, and professional IT company.

    Learn more or get a Quote

    Why not send us a quick message? We can send some information or you call to speak to us right now.

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