To give us a call or send us an email use the buttons below. Alternatively, you can use the contact form on this page.
To arrange a meeting or consultation, just fill-out our contact form below
Our IT Service team are ready and waiting to answer any questions or send more information regarding our services.
If you would like us to call you back at a specific time or day, just include it in your message and we will confirm via email.
A KJL IT Estate Management Setup ensures everything runs properly across business. This means establishing and guiding spending, managing data compliance and ensuring a single contact for all IT needs.
We Can Reduce IT Costs
Reduce costs in the long and short term with IT solutions that work in tandem to make life easy. Whether scaling up business or keeping costs in check, we can help you do great things with your budget.
We Ensure Full IT Compliance
Ensure all data within your business is properly tracked and managed. All of our solutions are able to ensure data is managed correctly at every stage of management, ensuring you stay on the right side of any governance, risk and compliance disputes.
We Optimise IT Systems Properly
Every solution is configured to offer the very best options for your business. This includes modernising operations without having to sacrifice on speed or drastically change the way you work.
Open: 7.30am-6.30pm – Tel: 01268 627111
16 Seax Centre, Fenton Way, Southfields Business Park, Basildon, SS15 6SL
- What should I do if I cant fill out a field in the support portal?
To send the support request, you will need to complete all of the relevant fields, which inlcudes many mandatory fields. If you do not know any of the details, but the field is required to send the support request, just add a short note explaining that you do not have this information (or ‘N/A’ if the field does not apply to your situation). The assigned support engineer will contact you if they require this information, or help you in finding these details.
- Need Help?
If you currently have a support contract with us then please email us with your concern and we will log the problem on the system. Alternatively you can create a ticket using your support portal or telephone our support team on 01268 627111.
- How do I find my support portal?
We have designed our new submission portal to be unique to your company. This includes the page branding and the default request and sub-request types. The website URL that we issue is also unique and not available through any search engines.
Please ensure you add your portal URL to your favorites or as a desktop shortcut. This URL is issued as part of a welcome e-mail from the support team.
If we support your IT, you will have a link on your desktop to log a ticket. If you don’t have this link, please contact the support team on 01268 627111.
- What is the process for logging support tickets?
Once a ticket has been logged within the system it will be assigned an urgency rating, taking into account factors such as: ‘Is this user still able to work effectively?’ and ‘How many users are affected by this issue?’.
From here, the ticket is assigned to a support engineer, who will contact the user if they require more details. Alternatively if the issue is quick to solve, for instance a password reset, the engineer is likely to carry out the task then email the user once complete.
- I don’t understand my problem, how can I create a ticket to explain it?
Our support team are excellent at working with all types of users. This may be users who are very technically minded, or those who do not have much confidence with computers.
Our advice is to fill out as much as you can, and if we require any further details we will get in touch with your directly, either by email or phone.