Full Control over Business IT Systems

Ensure total control over your critical technology with end-to-end IT support.

IT Systems and User Support

KJL manage the full scope of Business IT systems. This covers all aspects of operations – from strategic growth through to day-to-day requirements, with an active goal of improving the way a business operates.

Who needs KJL Business IT Support?

As organisations grow, they need an IT Team to take responsibility for technology in their business.

KJL support all areas of technology and work with businesses to ensure their IT helps them, not hinders them.

If you have any further requirements please get in touch using our contact form.

KJL Support and Business Management

KJL offer full Business IT support and monitoring services, with remote fixing of issues covering almost any area of business

Includes phone systems, user issues, printing, networking and on-site support. Our business-wide service has you covered no matter what.

Hardware Management

KJL oversee the full lifecycle of hardware use with our partners (Dell). This includes PC setup, company policies and port security. Purchasing through us ensures not only the best prices and full compatability with all hardware, but also ensures the very best support for your business.

On-site Support

Our trained and qualified IT engineers can test and fix the full range of hardware on-site. Our response times are highly competitive and we are flexible to ensure that high priority jobs are seen with the relevant degree of urgency. We also understand the challenges that our customers face and how important IT services are.

Remote Support (Endpoint Management)

The majority of our requests are managed remotely via secure software. This means users supported by KJL get the fastest fix times. It also ensures that IT systems are properly monitored and any faults are logged and recorded early for diagnosis.

IT Administration

We have in-house skills to support all business needs. This includes phones, Windows, specialised software (including CDK Rev 8, Autoline Drive and other Car Dealership Management Systems). We also support all types of servers and backup infrastructure.

One team to cover all your IT Support needs.

Successful businesses require proactive, knowledgeable and experienced staff to manage business technology.

 
We Also Support:

CDK Autoline (Rev 8 / Drive)


 

Ford Online Services (eDealer / etis etc)

Our Support Team is Always With You

Support Portal

Our Support Portal is available to all of our Support Customers via their desktop. Just clicking an icon they are able to register any issue and it will automatically join our support queue to be resolved as soon as possible. Any changes or updates will be sent automatically to the Users email inbox.

Email

Our customers can also log support requests via email at support@kjltd.co.uk. All support tickets logged by email are tracked and assigned priority in the same way as the User portal. Please note that during busy periods it may take longer for a ticket to be assigned to an engineer if logged by email as opposed to through the support portal.

Phone

The KJL instant response team are available by phone Monday to Friday, from 07:30 to 18:00 and 08:30 to 13:00 on Saturday, offering assistance covering a range of issues. Please note that during especially busy periods we may be unavailable by phone. If this is the case please contact us via email at support@kjltd.co.uk or call again later.

Where is my Support Portal?

You can find the link to your company’s support portal inside your welcome email. If you cannot find this email, and would like us to send you a new link, please email us at support@kjltd.co.uk. We recommend creating a new shortcut on your desktop to reach this URL instantly in the future.

 
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